Detalles de Empleo
Oferta de empleo: Customer Service Representative German plus - Eindhoven area:Abroad Experience Amsterdam
La descripción del trabajo.:
Oferta de empleo:
We are looking for a Senior Customer Care Professional. This is a permanent position in which you will be the central point of contact for an A account regarding all daily operational requirements from inquiry and pre orders needs through all post order activities. Key performance responsibilities of this role to achieve the goal of Customer Satisfaction improvements include
ECE and Customer touch point Management On going efforts to drive ECE by interacting professionally for your internal and external customers.
Satisfaction Management Support the execution of improvement actions.
Customer Relationship Satisfaction
» Central point of contact for Customer on all daily inquiries and provides timely follow up and resolution of issues and inquiries
» Proactive communication to Customer and liaise with parties to come up with solutions for open and upcoming matters. Customer visits might be required
» Seek regular informal and formal feedback via transactional surveys or via phone and e mail during daily communications
Manage Service Delivery Process Execution
» Manage escalations for your customer.
» Review quote and order requirements, create scheduling agreements, clear blocks, workflows daily, monitor critical shipments
» Follow up on quotes and quality issues
Manage Interfaces Build Service Culture
» Act as voice of the Customer for internal support departments
» Participate in development training and process improvement projects to expand and challenge learning new ideas and processes
» Take ownership for actions and follow through on tasks until resolved
» Bachelors degree, preferably commercial
» Previous B2B customer service or sales experience in the components or high tech industry is highly desirable
» Computer literacy SAP R 3 , MS Office, Lotus Notes
» Good working knowledge of English, excellent German (oral and written) is a demand
» Fluent level of another European language is desired (for exle French or Italian or Spanish)
» Ability to withstand pressure and meet customer s expectations
» Well organized, good prioritizing skills
» Communicative and a good commercial sense
» Pro active, competent and independent person
Hashtags Search # #Customer Se #Abroad Experience Amsterdam
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