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October 22 2018  SpanishSpanish

    Detalles de Empleo

Empleo: Tech/Systems Support Analyst:

La descripción del trabajo.:

Empleo:
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   » Company:
IQVIA
   » Location:
Portugal, Porto Salvo
   » Salary:
negotiable / month
   » Job type:
Full-Time
   » Posted:
3 hours ago
   » Category:
General

**RESPONSIBILITIES:**
- Is in charge of technical assistance services and provides a first line support service;
- Register the calls in the Help Desk Management tool according to the agreed procedures;
- Provide remote technical assistance to the customers in order to solve the problems related to the product use or a malfunctioning order;
- Answer customers? calls, collect inquiries, analyze users? requirements and provide telephone/email/network based support to the customers
- Report the customers? problems to the relevant department, identifies and communicate the solution to the customer;
- Involve the company?s technical assistance resources for a customer service visit when a remote solution is not possible;
- Follow up the incidents until their resolution or their closing;
- Alert the Help Desk Supervisor or Help Desk Manager in case of issue;
- Update and complete the helpdesk knowledge database,
- Keep himself updated on the company products;
- Act as a reference for his colleagues;
- Share the information with the other team members and the management;
- Contribute to the integration of new colleagues (training, monitoring);
- Contribute to the improvement of the tools and procedures (reserved for the Senior Help Desk Operator);
- As required, assist or provide training for clients.
**REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:**
**Education & experience:**
· College certificate or equivalent experience (12 years of studies);
· If possible, previous experience in Service Desk Operation;
· Knowledge of Pharma industry is a plus.
**Skills & Competencies:**
**Mandatory skills**
· Native speakeror Fluent eather in French, Italian, Spanish, Russian, German, Polish, Bulgarian;
· English – Professional proficiency;
· Windows Operating System;
· Microsoft Office.
**Mandatory Competence**
· Strong Communication Skills;
· Customer service experience;
· Problem solving skills;
· Ability to think logically;
· Ability to work under pressure;
· Team player;
· Ability to learn quickly;
· Empathy;
· Thorough;
· Methodical.
**Availability:**
· Immediate.
The selected candidates will be contacted within a maximum of 15 working days.
**Announcing IMS Health and Quintiles are now IQVIA?.**
**Join us on our exciting journey!**
IQVIA? is The Human Data Science Company?, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward.
**Did you know?**
We know that meaningful results require not only the right approach but also **the right people** . Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes.
Whatever your career goals, we are here to ensure you get there!
We invite you to join IQVIA?.
EEO Minorities/Females/Protected Veterans/Disabled
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Categorí­a del Empleo: Otras [ Ver todos Otras  ]
Requerimientos de Idioma:
Tipo de Empleo:
Sueldo: No especificado
Titulación: Sin especificar
Experiencia: No especificado
Localización del Empleo: Portugal, Porto Salvo, otro
Tipo de empresa Empleador
Día de envío: 2018/10/12 / Viewed 2 times
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