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Empleo: Customer Care Representative with Dutch - Rotterdam area:Abroad Experience Recruitment Agency

La descripción del trabajo.:

Oferta de trabajo:

Customer Care Representative with Dutch - Rotterdam area

Job ID : 159404902
Job Views : 8
Location: Rotterdam, Netherlands
Job Category: Information Technology
Employment Type: Full time
Salary: per year

Job Description


The Customer Care representative is responsible for providing continuous high standards of customer service, minimizing customer effort while maximizing the customer experience and loyalty. Interaction with both internal and external customers providing product and service information; resolving product and service issues; handling and resolving customer complaints.
   » Order Support: Price and Availability Enquiries / Sales Order Processing / Delivery Improvement / Provide proactive delivery information via Open Orders report in line with SLA including the proactive expediting of orders: Liaise with OES regarding delivery schedules.
   » Customer product returns including new product failures and warranty claims.
   » Repair/Exchange Requests - Liaise with European Repair Centre/Hub personnel regarding product/service delivery.
   » Reactive Field Service Requests / Engineer scheduling / Procurement of spare parts/exchange items
   » Third Party Repairs / Third Party Purchases
   » Tech Connect Contracts - To offer relevant support to customers' issues, ensure that systems are up to date with relevant information. Ensure renewals processed in a timely manner
   » Customer Training - To schedule customer training / make necessary arrangements for both on/off site training in order to meet customers' expectations
   » Support Managers, Team Leaders and Technical personnel by providing effective administrative support
   » Promote CSM Service offerings and provide guidance in selecting services
   » To have a clear understanding of CC EMEA KPI's ensuring that these are met/exceeded within the set financial period
   » Actively seek out and participate in both formal and informal training and development covering both technical skills and personal development
   » Stakeholder management / Customer relationship building
   » Represent customer care and be the voice of the customers in the organisation. Attend regular internal meetings with key stakeholders including sales and our services organisation

   » Customer focused
   » Strong communication skills, both written and verbal
   » Language skills: English (written and verbal) + very fluent/native Dutch; French would be a plus
   » Time management and prioritisation skills
   » Strong interpersonal skills including listening skills, problem solving and decision making
   » Taking ownership in providing best in class customer service
   » Flexible, pro-active and "can do" attitude to problem solving and customer service
   » Ability to work independently as well as in a team
   » Demonstrate and advocate integrity and ethical behavior
   » Knowledge of Office 365 and SAP would be an advantage

· 2 to 5 years' experience in a customer service environment.

· Bachelor degree or equivalent by experience

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Categorí­a del Empleo: Otras [ Ver todos Otras  ]
Requerimientos de Idioma:
Tipo de Empleo:
Sueldo: No especificado
Titulación: Sin especificar
Experiencia: No especificado
Localización del Empleo: otro
Tipo de empresa Empleador
Día de envío: 2017/12/14 / Viewed 2 times
Información de Contacto
Empresa: Abroad Experience Recruitment Agency

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